make a dialog consist of expressing complain and suggesting in it!

A: Greetings, Sir! What can I do for you?
B: Yes, I'd like to speak with the manager please!
A: Is there something wrong sir?
B: Of course there's something wrong, the TV I bought yesterday just flickering and never work !
A: Oh we are so sorry about what happened, sir .
B: I demand the refund for the TV, I dont want to buy your products anymore.
A: I'm sorry sir, we can't refund the money because it's our policies. But we surely can help you, sir!
B: How would you help me?
A: I suggest you to tell our driver to pick the TV back here, and we will fix them for you, and it's free of charge
B: So it's free?
A: Of course, sir. It's also our policies for costumer's satisfaction.
B: Alright then, thank you for your suggestion, and I'm sorry for the trouble.
A: It's fine sir, you're welcome.

A: Greetings, Sir! What can I do for you?
B: Yes, I'd like to speak with the manager please!
A: Is there something wrong sir?
B: Of course there's something wrong, the TV I bought yesterday just flickering and never work !
A: Oh we are so sorry about what happened, sir .
B: I demand the refund for the TV, I dont want to buy your products anymore.
A: I'm sorry sir, we can't refund the money because it's our policies. But we surely can help you, sir!
B: How would you help me?
A: I suggest you to tell our driver to pick the TV back here, and we will fix them for you, and it's free of charge
B: So it's free?
A: Of course, sir. It's also our policies for costumer's satisfaction.
B: Alright then, thank you for your suggestion, and I'm sorry for the trouble.
A: It's fine sir, you're welcome.